Returns and Refunds

Last updated: 2026-10-02

Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.

Our guarantee

You have 60 days from delivery to ask for a refund if your order is not right for you. Opened products: [Opened / used products accepted?].

How to return an item

Get in touch by us at [Support email] and give us your name and order number; we will confirm the return and where to send it.
Package the items carefully and post them with tracking to [Return address]. Parcels that never reach us cannot be refunded.
Who pays return shipping: [Who pays return shipping]. We refund original shipping charges only if the mistake was ours.

Restocking fee: [Restocking fee (%), or none].

Refunds

Once your return arrives we refund the original payment method within [Refund processing time (days)] business days. Your bank may take a few more days to show it.

Damaged, wrong or missing items

Tell us within [Days to report damaged or missing items] days of delivery, with a photo where possible, and we will send a replacement or refund at no cost to you.

Subscriptions

You can cancel a subscription at any time: [How to cancel], [Cancellation deadline before the next charge]. The guarantee above applies to each shipment.

Consumer rights

[Company legal name] honours every right consumer law gives you. This policy sits on top of those rights and never takes any of them away.

Contact us

Questions about this page? Email [Support email], phone [Support phone], or send post to [Company legal name], [Business mailing address].